Who we are
This website, https://sunshinecoastboatlicence.com.au, is operated by Sunshine Coast Boat Licences. We provide information about recreational boat and jet ski (personal watercraft) licence courses on the Sunshine Coast, Queensland. The training itself is delivered by Australian Boating College (ABC Licence Training Pty Ltd, RTO #3399). When you book a course, that booking and any payment are handled through the provider's own booking system, which has its own privacy practices.
Information we collect
We collect the information you choose to give us through our enquiry form: your name, email address, phone number, your suburb, the course you are interested in, and any message you send. If you contact us by phone or email, we collect the information you provide in that contact. We also collect limited technical information automatically, such as your device type, browser and pages viewed, through website analytics (see below).
How we use your information
We use your personal information to respond to your enquiry, help you choose the right course and location, arrange or answer questions about bookings, and improve our website and service. We do not sell your personal information. We do not use it for unrelated marketing without your consent.
Cookies and analytics
This website may use analytics tools, such as Google Analytics, to understand how visitors use the site. These tools set cookies and collect information like pages visited and time on site in aggregate. This helps us improve the site. You can control or block cookies through your browser settings. Where analytics is active, data may be processed by Google in line with its own privacy policy.
Who we share information with
We share your information only where it is needed to provide our service. Enquiry messages are delivered to us using an email delivery service, and course bookings are handled by Australian Boating College through its booking system. We may disclose information where required by law. We do not otherwise disclose your personal information to third parties.
Bookings and payments
Course bookings and payments are processed by Australian Boating College, not on this website. Any card or payment details you enter during booking are handled by the provider and its payment processor under their terms and privacy policy. This website does not store your payment details.
How we protect your information
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. This website is served over an encrypted connection. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we act to keep your information safe.
Accessing or correcting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal requirement to keep records. Contact us using the details below and we will respond within a reasonable time.
Complaints
If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always the one published on this page, with the last updated date shown above.
Contact us
For any privacy question or request, call us on 0427 110 025 or email info@sunshinecoastboatlicence.com.au.